|
|
How many of you have a competitor who takes off every day? He’s earned the privilege. Right? Maybe. But what does that do for his employee relations? I believe that productive employees expect the owner to have a strong work ethic. Significant success doesn’t come from escape, procrastination or total delegation. Going off to play doesn’t do your company any good, especially if you’re gone all the time. In fact, it can erode employee motivation. Employees working without a leader easily fall into poor habits and lax attitudes. It’s an exceptional employee who works to excel when there’s no leadership around to appreciate his or her effort. That kind of employee generally goes into business for himself. They’re leaders, not followers. Followers follow leaders and, if the leaders are gone, what do the followers do? You set the pace. You are the example. When our employees come to work, my car is already in the parking lot. My car is in the parking lot when my employees go home (most days). I set the pace. I am the example. Employees respect a boss who works hard. Lead by example. Internal Guarantees Business culture is something you develop. It relates directly to how others perceive you. It takes very little or no money at all to build a relationship with your customers as well as your employees. You do that by opening the door to them, seeing who they really are, listening to their real needs and following up. Your main objective is to create an atmosphere of internal guarantees. How can you guarantee your customers that you will deliver to them tomorrow if your production staff does not guarantee the sales staff they will do whatever it takes to pull the order together on time? That’s an internal guarantee. Your objective is to give all your employees a sense of pride in their work. You are essentially asking them to “take ownership” in their responsibilities and in their department’s performance. |
Don’t forget to subscribe to Ron's free monthly auto recycling e-newsletter, with news and tips, register at www.autosalvageconsultant.com. Remember, only you can make BUSINESS GREAT! Ron Sturgeon is past owner of AAA Small Car World. In 1999, he sold his six Texas locations, with 140 employees, to Greenleaf. In 2001, he founded North Texas Insurance Auction, which he sold to Copart in 2002. In 2002, his book “Salvaging Millions” was published to help small business owners achieve significant success, and was recently reprinted. In June 2003, he joined the new ownership and management team of GreenLeaf. He also manages his real estate holdings and investments. You can learn more about him at WWW.autosalvageconsultant.com He can be reached at 5940 Eden, Haltom City, TX 76117, rons@rdsinvestments.com or 817-834-3625 ext 6#. |
June 2005