Verizon requests to stop delivery of residential directory

To improve efficiency and reduce the environmental impacts associated with printed directories, Verizon in August requested the Delaware Public Service Commission to waive the existing requirement to deliver residential white pages.

The company noted that significant resources are expended annually to print and automatically distribute directories to customers who may not want or use them.

Residential white pages usage has decreased considerably due to the Internet and mobile search. The discontinuation of the residential white pages directories is expected to keep approximately 150 tons of paper out of the Delaware waste stream.

The Delaware Public Service Commission granted Verizon’s request to provide customers with an online, electronic version, with printed versions available upon request.