requests to stop delivery of residential directory
To improve efficiency and reduce the environmental
impacts associated with printed directories, Verizon in August
requested the Delaware Public Service Commission to waive the
existing requirement to deliver residential white pages.
The company noted that significant resources
are expended annually to print and automatically distribute directories
to customers who may not want or use them.
Residential white pages usage has decreased
considerably due to the Internet and mobile search. The discontinuation
of the residential white pages directories is expected to keep
approximately 150 tons of paper out of the Delaware waste stream.
The Delaware Public Service Commission granted
Verizon’s request to provide customers with an online, electronic
version, with printed versions available upon request.